Session Report

This session brought together Chief Information Officers (CIOs) and Chief Digital or Data Officers (CDOs) from across the United Nations system to advance a wide range of digital and technology interests and activities. These included Leadership; AI Talent Maturity and Upskilling for a Digital Future; Outcomes of High-Level Advisory Board (HLAB) on AI & Global Digital Compact; Digital Dexterity; Data Strategy and Data Governance; Next Generation ERP; CRM; Cloud; Open Source; cybersecurity; renegotiation of cloud and enterprise software licensing contracts; Vendor Exit Strategies; the introduction of an IT Budget Benchmarking exercise and a presentation on data centre resilience following the recent flash flood in Valencia. 

Key outcomes included the forthcoming launch of a UN open-source software catalog in January 2025, promoting collaboration and resource sharing among UN agencies, fostering innovation, and optimizing the use of digital tools across the system. Underpinning many discussions was the need to recognize artificial intelligence (AI) as an opportunity to advance the digital literacy of UN personnel. This focus on AI tied into broader discussions to avert a “digital divide” within the UN and the need for tailored training. The session also tackled challenges related to Enterprise Resource Planning (ERP) systems, with a specific focus on streamlining processes and improving vendor support, aligning with a broader push for a unified procurement strategy and shared services across UN agencies to optimize costs and improve efficiency. Advances in cybersecurity including a revised Cybersecurity Minimum Baseline and guidance for enhancing the cybersecurity of shared services. Discussions on leadership in the digital age underscored a shift from the elevation of individuals to a broader, more contextual understanding that integrates practical management features and the collective dynamics within organizations. 

Throughout the session emphasis was given to cost optimization, particularly in relation to the effective use of common services and the collective strength available to advance vendor negotiations. Together these discussions and the communities that advance them underpin the UN’s ongoing efforts to harmonize technology and improve both internal operations and external collaboration.